Blog: Page 11

Maggie Jan |

How to Build and Scale an Empathetic Customer Support Experience

At Keen IO, we have individuals from every team — Engineering, Infrastructure, Web, Developer Community, Customer Success, and People Team — doing support. We use the term Support Pool…

Tech

keenioblog |

How should deadlines be used in software engineering?

How many conversations have you had about deadlines where at least one person scoffed at the concept? Pfft! I have heard this a number of…

Uncategorized

Taylor Barnett |

Tracking Gmail Reply Data with Keen IO and IFTTT

Ever want to track the number of replies to an email in your Gmail inbox? Last week, I wanted to track email replies to the…

Tech

Taylor Barnett |

What We Learned When We Surveyed Our Developer Community

In December we sent out a 40 question survey to learn more about the developers we build products for. We’re pretty proud to have over…

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Kyle Wild |

Apache Kafka vs Amazon Kinesis to Build a High Performance Distributed System

At Keen IO, we’ve been running Apache Kafka in a pretty big production capacity for years, and are extremely happy with the technology. We also…

Tech

Maggie Jan |

Access Key Creation and Management Tool for User-facing Metrics

Here at Keen we’ve built the user-facing metrics and analytics API including a tool for creating Access Keys. Access Keys are authentication tokens that can…

Tech

keenioblog |

Compute Performance Improvements & Magic of Caching

I’m happy to announce that we’ve rolled out some significant performance and reliability improvements to the Keen platform for all query types. Improved Query Response Times…

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Manu Mahajan |

New Architecture Design for Distributed Caching Fleet

This post explains how we were able to dramatically reduce query latency for all query types by evolving our query architecture. The Keen IO platform processes millions…

Tech

Alexandra Meyer |

Delivering Embedded Analytics to Your Customers

More and more companies are making embedded analytics a core part of their product offering. Companies like Medium, Spotify, Slack, and Intercom are leveraging data…

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