Maggie Jan

Maggie Jan |

Content is Community

At Keen IO, I have been tasked with community building and developer advocacy. Being a developer advocate at Keen IO requires administrating an array of…

Community

Maggie Jan |

SendGrid and Keen IO have partnered to provide robust email analytics solution

Today we’re announcing our partnership with SendGrid to provide the most powerful email analytics for SendGrid users. SendGrid Email Analytics — Powered by Keen IO Connect to Keen from your…

Data

Maggie Jan |

9 Projects Showcased at Open Source Show and Tell 2017

The 4th annual Open Source Show & Tell wrapped up and we had such a great time experiencing and seeing some cool open source projects. We got…

Data

Maggie Jan |

Twilio has Partnered with Keen IO to Provide Contact Center Reporting and Analytics

Exciting news at the Twilio Signal Conference this week! Twilio announced they have partnered with Keen IO to provide out-of-the-box contact center reporting and analytics. Now contact…

Tech

Maggie Jan |

Analytics Dashboards Update: 20 Free Boards and New Shareable Links

We just released a couple feature enhancements to make sharing metrics and creating analytics dashboards even easier! First, the limit on the number of dashboards…

Tech

Maggie Jan |

How to Build and Scale an Empathetic Customer Support Experience

At Keen IO, we have individuals from every team — Engineering, Infrastructure, Web, Developer Community, Customer Success, and People Team — doing support. We use the term Support Pool…

Tech

Maggie Jan |

Access Key Creation and Management Tool for User-facing Metrics

Here at Keen we’ve built the user-facing metrics and analytics API including a tool for creating Access Keys. Access Keys are authentication tokens that can…

Tech

Maggie Jan |

Announcing: Search on Keen Docs

We’ve been spending time working on the Developer Experience of using Keen, making the Keen documentation searchable is one of the first updates with more…

Tech

Maggie Jan |

Data-Driven Product Design

Hi, I’m Maggie, a Data Engineer at Keen IO. I presented this talk on “Data-Driven Product Design” at The Industry Product Conference back in September. It was…

Tech