Chris Fruci

Chris Fruci | January 22, 2020

Spotify Helps Artists Grow Their Global Fan Bases Through Customer-Facing Metrics

By way of the Spotify dashboard, the software’s developers are showing everyone how customer-facing metrics can enhance their artists’ experience with the platform.

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Chris Fruci | June 14, 2019

Postmark is Winning New Customers With Customer-Facing Metrics

Postmark is a Philadelphia-based company that delivers transactional emails, such as password resets and welcome messages, for other businesses. What separates Postmark from the rest…

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Chris Fruci | April 1, 2019

Airbnb Transforms Hosts Into “Superhosts” Through Customer-facing Metrics

On any given night, more than 2 million people in 191 countries stay in Airbnb rentals. Most of these rentals are owned by independent hosts…

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